Dial for direct emergency service:
- 113 polizia
- 112 carabinieri
- 115 vigili del fuoco
- 118 ambulanza
- 800-250101 gas or water problems
- 800-900800 for electricity
When you are in Italy, you will receive an "Emergency Card" to keep in your wallet that lists all the Italian Public Emergency Numbers along with your contact information.
In the Event of Theft:
You are required to carry a photocopy of your Permesso di Soggiorno and passport on you at all times. Please keep the originals in a safe place. We recommend that you photocopy all credit cards as well. If your wallet, cell-phone or any other personal items are stolen you should immediately do the following:
- Cancel all ATM cards, credit cards, etc. immediately.
Credit Card numbers:
American Express 06-7290-0347 (7 a.m. to 1 a.m.)-800-914-912 (24 hours)
Visa 800-877-232/800-874-155/800-819-014 (24hrs)
Mastercard 800-870-866 (24-hrs)
Bank Americard (Visa) 800-821001
- If your cell-phone is stolen, call your service provider (Vodafone, Tim, Wind) to block any outgoing calls from your number.
- Go to the Questura's Ufficio Denuncie (Via degli Agresti, 3, open 24 hours) and file a denuncia (report) immediately. You will need to make a list of everything that was in your wallet/purse and bring your passport along with your Permesso di Soggiorno with you. If your wallet or any of the items are found, you will be contacted by the Questura.
- Contact a BCSP staff member
It is imperative that you keep the BCSP staff updated with your current contact details (email and cell-phone number). In the event that the BCSP staff finds it necessary to give your phone number or email address to any BCSP affiliated person for emergency purposes only, we will presume that you give permission to do so. Please notify us in writing if you request that your contact information not be divulged.
Group Emergencies
1. In the event of an emergency caused by a major event (act of terrorism or natural disaster) please send a text message to any of the BCSP staff members to notify them about your safety. In the interim, the BCSP staff will attempt to contact all students.
2. In the case the telephone network is down, students are required to gather at Neptune Fountain, should that location be unaffected, within 2 hours of the event, to meet with a BCSP staff member.
American Consulates in Italy www.usembassy.it/acs/
Florence Consulate
Lungarno Vespucci, 38
50123 Firenze, Italy
Tel. (+39) 055.266.951
Fax (+39) 055.284.088